Xb99 Privacy Policy — Your Information
Learn how your data is kept secure

Welcome to xb99's privacy policy. This policy explains how we collect and use your personal information, and how we protect your privacy. By using the xb99 platform, you are considered to have fully accepted this privacy policy.

We believe transparency with users is the foundation of a trustworthy online platform. This privacy policy is written in plain, simple language so you can clearly understand exactly what we do with your data.

Xb99 collects certain information to provide services on the platform. This data comes from three sources: information you provide directly, data collected automatically, and information received from third parties.

Information collected directly from you:

• Full name & date of birth
• Mobile number & email address
• Home address & district
• National ID number (for verification)
• Mobile Banking/Nagad/Rocket account number (for payments)
• Profile picture (optional)

Automatically collected information:

• IP address and device type
• Browser & operating system
• Login time and session information
• Game History & Transaction Records
• Cookies & Local Storage Data

Xb99 uses your information only for specific, defined purposes. We never use your data for anything unnecessary. A full list of how we use your information is provided below:

Xb99 analyzes your gaming history to deliver a better, more personalized experience. All such analysis is conducted strictly within the boundaries of this privacy policy.

Your information is stored in secure, internationally certified data centers monitored 24/7. Regular data backups are maintained to prevent any loss of data.

Data Retention Period:

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction records: A minimum of 7 years for legal requirements.
• KYC Documents: Up to 5 years after verification.
• Session and log data: Up to 1 year.
• Cookies Data: 30 days to 1 year (depending on type).

Once the designated retention period has passed, your data is securely deleted or anonymized so that no individual can be identified.

Xb99 never sells your personal information. Your data is never shared with advertisers. However, there are a limited number of circumstances where information may be shared:

• Payment Processors: Only the necessary information is shared to process payments via Mobile Banking, Nagad, or Rocket.
• Legal Authorities: Data may be disclosed in response to a valid court order or government authority request under the laws of Bangladesh.
• Fraud Prevention Agencies: Limited data may be shared with relevant agencies to prevent fraudulent activity.
• IT Service Provider: With companies that help operate our technology infrastructure, all of whom are bound by our privacy policy.

Your information is not shared for any reason beyond those listed above. Before any sharing takes place, we ensure it is limited to the minimum necessary data.

Xb99 uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience and keep the platform running smoothly.

Types of Cookies We Use:

• Essential Cookies: Required to maintain login sessions and support basic functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and layout settings.
• Analytics Cookies: Used to monitor and improve platform performance.
• Security Cookies: Used to prevent fraud and unauthorized access.

You can control cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

As an xb99 user, you have certain important rights over your personal information. We respect those rights and are here to help you exercise them.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for certain specific purposes.
• Right to Data Portability: You can request a copy of your information in a standard, portable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, email our support team. We will typically respond to your request within 7 business days.

Xb99 applies both technical and organizational security measures to protect your data. Our security framework is built in accordance with international standards.

• 256-bit SSL/TLS encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regularly audited by third-party security experts.
• Anti-Fraud System: Real-time fraud detection technology.
• Restricted access: Only authorized personnel can access the necessary information.
• Data Masking: Sensitive information (e.g., NID number) is displayed in masked form within the system.

Please note that no organization can guarantee 100% security on the internet. Make sure to keep your password safe and never share it with anyone.

Xb99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.

• Age is verified at the time of registration.
• If an underage user is identified, their account will be suspended immediately.
• Any data found to belong to a minor is securely deleted.
• Parents and guardians are encouraged to monitor their children's internet activity.

If you believe a minor is using our platform, please notify our support team immediately. We will take prompt action.

If you have any questions, complaints, or requests regarding our privacy policy, don't hesitate to reach out. Our dedicated privacy team is always ready to help resolve your concerns.

• Email: [email protected]
• Response time: Typically 3–7 business days
• Working Hours: 7 days a week, 24 hours a day

We take every complaint seriously and aim to resolve it within the designated timeframe. We are always here to protect your privacy.

Xb99 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you via SMS or email to your registered mobile number.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

This privacy policy was last updated: January 2026