Xb99 FAQ — All Your Questions
Find Your Answers Here

No, xb99's policy allows each person to operate only one account. Creating multiple accounts may result in all of them being suspended and any deposited funds being forfeited. One account is all you need for safe and compliant gaming.

Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number. Verify your identity with the OTP and set a new password. The whole process takes just 2 minutes.

Account verification typically requires a clear photo of your National ID (NID) or passport, along with a selfie. A bank statement may be requested for large transactions. The verification process is usually completed within 24 hours.

If your account is suspended, contact the xb99 support team right away. You can find out the reason via live chat or email, and providing the required information will help resolve the issue quickly. Accounts are generally reactivated promptly as long as no policy violations have occurred.

A welcome bonus is available for all new xb99 registrations. Your first deposit earns a bonus percentage, free spins, and extra credits. Full terms and conditions for each bonus can be found on the Promotions page. To claim your bonus, simply make your first deposit after registering.

Most xb99 bonuses come with wagering requirements — meaning you must bet a specified multiple of the bonus amount before withdrawing. For example, a BDT 100 bonus with a 20x wagering requirement means you need to place BDT 2,000 in bets. Requirements vary by bonus — check the Promotions section for full details.

Logging into xb99 every day automatically adds a daily bonus to your account. In some cases, you may need to claim it manually from the Promotions section. Logging in consistently each day increases the bonus amount over time — so make it a habit.

Yes, xb99 has a referral program. When someone registers using your referral link or code and makes their first deposit, you earn a bonus. You can find your referral code in your profile settings. The more friends you invite, the more you can earn.

To deposit on xb99, log in and go to the "Deposit" option. Choose your preferred payment method — Mobile Banking, Nagad, Rocket, Upay, or bank transfer. Enter the amount, provide your payment number, and follow the instructions. In most cases, deposits are credited to your account instantly.

The minimum deposit on xb99 generally starts from BDT 200, though this may vary by payment method. The minimum withdrawal amount is BDT 500. Maximum limits depend on your account verification level and VIP status. See the Payments section for full details.

Withdrawals via mobile banking (Mobile Banking, Nagad, Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. First-time withdrawals may take slightly longer due to account verification. You can check the status of a pending request in your transaction history.

If a deposit or withdrawal is stuck, first save your transaction ID and take a screenshot. Then contact xb99 support via live chat or email. Most issues are resolved within 2–4 hours. Providing your transaction number and the time of the transaction will help speed up the process.

xb99 offers a wide selection of games — slots, Live Casino, fish games, casino table games, and much more. In Live Casino, you can play with real dealers in real time. Slots features hundreds of themes and payline options. All games are fully playable on both mobile and desktop.

Yes, all games on xb99 use certified RNG (Random Number Generator) technology, ensuring every outcome is completely random and impartial. Third-party auditors regularly verify the fairness of our games, so every spin or bet gives you an equal chance of winning.

In xb99's fish games, you hunt sea creatures to earn points and prizes. Catching larger fish or rare creatures rewards you with bigger payouts. You can purchase different weapons to boost your hunting power. Multiplayer mode lets you play alongside friends at the same time. To find out more, Fish Games page View.

If you lose internet connection during a game, the xb99 server saves your last state. When you reconnect, the game resumes from where it left off. If a round was already completed, the result is automatically added to your transaction history. Contact support immediately if you notice any discrepancies.

To download the xb99 app, the Download page Go ahead. Android users can download the APK file directly. Before installing, enable "Unknown Sources" in your phone's settings. iOS users can add the site to their home screen via Safari.

If you're having installation issues, first check that your phone has enough storage (at least 100 MB of free space is required). The app requires Android 5.0 or later. If "Unknown Sources" is not enabled, the APK will not install. If the problem persists, contact support — sending a screenshot will help us resolve it faster.

Yes, xb99 works fully on mobile browsers. Open xb99.win in Chrome, Firefox, or Samsung Internet to access all games and features. That said, the app offers faster loading, push notifications, and better battery efficiency.

xb99 keeps all your information secure using SSL encryption and advanced data protection technology. Your personal data is never shared with third parties. To learn more about our data privacy policy, Privacy Policy View page.

Go to "Security" under your profile settings and enable two-factor authentication. Each time you log in, an OTP will be sent to your mobile — enter it to access your account. With 2FA active, your account stays protected even if your password is compromised. Enabling 2FA is strongly recommended.

If you notice any suspicious activity, change your password immediately and log out of all active sessions. Go to Session Management in your profile settings to end any unrecognized device sessions. Then contact xb99 support — our security team will investigate and take the necessary action.

Use a password of at least 8 characters for your xb99 account. Combine uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$%). Avoid using your name, date of birth, or simple words. Never share your password with anyone, and do not reuse it on other sites.

Yes, xb99 is committed to responsible gaming. You can set daily, weekly, or monthly betting limits from your profile settings. Options for a temporary break or self-exclusion are also available. For more details, Responsible Gaming View page.

No, xb99 is strictly for adults aged 18 and above. Age is verified during registration, and any attempt to create an account by an underage individual is detected and blocked immediately. Parental controls on your device are recommended to help protect younger family members.